Where do you ship?
We ship to all countries of the European Union, as well as to Switzerland, the United Kingdom, Norway, Ukraine and the United States. Shipping options and costs depend on the destination and are shown at checkout.
How long does delivery take?
Delivery times depend on the destination and product availability. Exact information is shown during checkout or can be confirmed by our team.
How do I choose the right pet bed size?
We recommend measuring your pet in its natural sleeping position and comparing those measurements with the dimensions shown on the product page.
How do I choose the right carrier size?
Please measure your pet’s body length, height and weight and compare them with the measurements listed for each carrier.
Are PAWEAREA products handmade?
Many PAWEAREA products are handcrafted in small batches by skilled artisans with particular attention to materials, construction and finishing.
Where are PAWEAREA products designed?
PAWEAREA is a Vienna-based brand. Our collections are developed around contemporary European interiors, travel and everyday life with pets.
Where are the products made?
PAWEAREA products are designed in Vienna.
How should I care for a leather pet bed or carrier?
Leather should be cleaned gently with a soft dry or slightly damp cloth. Avoid aggressive cleaning products, excessive moisture and direct heat. For long-term care, use a product suitable for natural leather.
Can textile covers be washed?
Care instructions vary depending on the fabric and product. Please follow the individual care instructions provided on the product page or product label.
Do your products come with a warranty?
Yes.
Consumer purchases are covered by the applicable 2-year statutory legal guarantee / Gewährleistung under Austrian and EU consumer law. This applies to defects or lack of conformity covered by law. Normal wear and tear, misuse or damage caused by improper care are not considered manufacturing defects.
Can I return an item?
Returns are possible according to our return policy and applicable consumer legislation. Products must meet the conditions described in the Returns section of the website.
Can I exchange a product for another size or colour?
Please contact our customer service team. We will check availability and advise on the best solution.
Are colours exactly the same as on the website?
We try to reproduce colours as accurately as possible, but slight differences may occur depending on screen settings, natural leather grain or textile batches.
Do you offer products for retailers and boutiques?
Yes. PAWEAREA works with selected retailers, boutiques and concept stores internationally. Wholesale information is available through our B2B / Wholesale section.
Do you offer city exclusivity for wholesale partners?
For selected B2B collaborations, territorial or city exclusivity can be discussed depending on order volume and partnership conditions.